Service Provider Terms and Conditions

1Interpretation and Definitions

1.1 Definitions

In these Terms, the following words and expressions have the following meanings unless the context otherwise requires:

1.2 Interpretation

1. clause and appendix headings do not affect the interpretation of these Terms;
2. a reference to a "person" includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
3. words in the singular include the plural and vice versa, and a reference to one gender includes the others;
4. a reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time, and includes all subordinate legislation made under it;
5. any words following the terms "including", "include", "in particular", "for example" or any similar expression are illustrative and do not limit the sense of the words preceding those terms;
6. a reference to "writing" or "written" includes email; and
7. where these Terms impose an obligation to act reasonably, that obligation applies to the exercise of any right or discretion given to us under these Terms.

1.3 Documents forming the agreement

These Terms incorporate the Appendices, our Service Provider Privacy Policy and our Service Provider Cookie Policy, each as amended from time to time. In the event of conflict, the main body of these Terms prevails over the Appendices, save where an Appendix expressly states otherwise.

2About Us and How to Contact Us

1. The Platform is operated by MyRatedPros Global Ltd, a company incorporated in England and Wales under company number 17343404, whose registered office is at Suite 3, 210 Upper Richmond Road, London, United Kingdom, SW15 6NP. Our VAT registration number is [VAT_NUMBER].
2. "MyRatedPros" is the trading name used by MyRatedPros Global Ltd, and the Service Provider App (whether accessed as a mobile application or on the web at app.myratedpros.com and app.myratedpros.co.uk) is operated by MyRatedPros Global Ltd. All agreements are entered into with MyRatedPros Global Ltd.
3. You can contact us by email at legal@myratedpros.com for legal notices, support@myratedpros.com for support, and privacy@myratedpros.com for data protection matters, or by post at our registered office.
4. Where we have to contact you, we will do so by email or in-Platform notification using the details associated with your Account. It is your responsibility to keep those details current.

3Nature of the Platform and Our Role

This clause defines the single most important feature of our relationship. Please read it carefully.

1. We are a technology platform only. We operate an online platform that introduces Customers to independent service providers. We are not a builder, tradesperson, contractor, adviser, agent, employer or supplier of any Provider Services, and we do not perform, supervise, manage or control any Provider Services.
2. We are not a party to the Customer Contract. Any contract for Provider Services is entered into directly between you and the Customer. We are not a party to it, have no involvement in its formation, terms, performance or enforcement, and accept no responsibility or liability in respect of it. This applies regardless of any facilitation, messaging, matching, notification or other functionality provided through the Platform.
3. No agency or partnership. Nothing in these Terms creates any agency, partnership, joint venture, franchise, employment or fiduciary relationship between you and us. You have no authority to bind us or to make representations on our behalf.
4. We do not handle payments between you and Customers. All payments for Provider Services are settled directly between you and the Customer. We never receive, hold, or process money on behalf of a Customer for onward payment to you, and we are not a payment service provider in respect of your dealings with Customers.
5. Independent judgement. Decisions about whether to pursue a Lead, contract with a Customer, price your services, or perform any work are entirely yours. You are solely responsible for your Provider Services, your compliance with all laws applicable to them, and any licensing, insurance, qualification or registration requirements.
6. Disputes with Customers. Any dispute, claim or complaint arising between you and a Customer is a matter to be resolved directly between you and the Customer. We are under no obligation to become involved, and where we choose to provide administrative assistance we do so without accepting any liability and without becoming a party to the dispute.

4Eligibility and Account Registration

1. To register, you must be at least 18 years old and legally capable of entering into a binding contract. The Platform is not available to anyone under 18.
2. Where you register on behalf of a business, you warrant that you have authority to bind that business, and "you" refers to both you personally and that business.
3. You must provide accurate, current and complete information during registration and keep it up to date. We may refuse, suspend or cancel any registration at our discretion, acting reasonably.
4. You are responsible for maintaining the confidentiality of your Account credentials and for all activity under your Account. You must notify us immediately at support@myratedpros.com if you suspect unauthorised use.
5. Each Service Provider may hold only one Account unless we agree otherwise in writing. We may link, merge or close duplicate Accounts.

5Verification, Vetting and Provider Information

1. Onboarding. Registration involves a manual onboarding process carried out by our team, which may include basic identity and business checks and the collection of documents such as certifications, licences, insurance details and accreditations.
2. Scope of our checks. Any checks we carry out are limited, are for our own internal risk-management purposes, and do not constitute verification, endorsement, approval, guarantee or certification of you, your business, your qualifications, your insurance, or the quality, safety or legality of your Provider Services. We do not independently audit, validate or confirm the authenticity, accuracy, validity or currency of any document, certification, licence, insurance or accreditation you provide.
3. Your responsibility for accuracy. You are solely responsible for ensuring that all information and documents you supply are accurate, genuine, current and not misleading, and that you hold all licences, registrations, qualifications and insurance required by law to provide your Provider Services. You must promptly update us if any such document expires, is withdrawn or ceases to be accurate.
4. Badges and status indicators. Where the Platform displays a badge, label or status indicator (such as "Verified Partner"), this reflects only that you hold a particular Subscription tier or have completed our internal onboarding steps. It is not a statement about the quality, competence, safety or reliability of your Provider Services, and must not be represented by you as such.
5. Customer responsibility. Customers are advised that they are responsible for carrying out their own checks before engaging any service provider. Nothing we do relieves a Customer of that responsibility or transfers it to us.
6. Public-source information. During onboarding we may, to assist you, compile profile information from publicly available sources (such as your business website or public business listings). You are responsible for reviewing and correcting your profile, and by maintaining your Account you confirm that the published profile information is accurate and may be displayed by us.

6Acceptance of These Terms

1. You accept these Terms, and a binding agreement is formed, at the earliest of the point at which you: (a) expressly accept these Terms through the Platform; (b) purchase a Subscription; or (c) purchase your first Lead.
2. We record your acceptance electronically, including the version of the Terms accepted and the date and time of acceptance. That record is admissible evidence of your acceptance.
3. Your continued use of the Service Provider Services following any change to these Terms constitutes acceptance of the amended Terms, subject to clause 23.

7Subscriptions, Credits and Lead Purchases

1. Subscriptions. You may purchase a Subscription providing a monthly Credit allocation, a discount on Lead purchases, and other benefits as set out in Appendix A. Subscription features, tiers, prices, Credit allocations and discounts may change in accordance with clause 23.
2. Credits. Credits have a nominal value of £1 each and may be applied only towards the purchase of Leads on the Platform. Credits are not money, are not redeemable for cash, cannot be transferred or withdrawn, and have no value outside the Platform.
3. Credit allocation and balance. Subscription Credits are allocated to your Account for each billing cycle and remain valid and available for use on the Platform, carrying over to subsequent billing cycles until used, for so long as your Account remains open. Where Lead costs exceed your available Credit balance, the excess is charged to your payment method, subject to any applicable discount.
4. Order of deduction. Lead costs are deducted from your available Credit balance first, and only the balance is charged to your payment method.
5. Pay-as-you-go Leads. You may also purchase individual Leads without a Subscription. Individual Leads are priced per Lead as displayed at the point of purchase.
6. What a Lead purchase grants. Purchasing a Lead grants you access to the associated Customer contact details and enquiry information, and the opportunity — but never a guarantee — to contact the Customer and seek to win their business. It does not guarantee a response, an appointment, a contract, or any particular outcome or revenue.
7. Auto-renewal. Your Subscription renews automatically each month at the price then applicable to your tier, and continues until you cancel it in accordance with clause 9. We make this clear at the point of purchase.
8. Lead allocation. The number, type, frequency and quality of Leads made available to you are not guaranteed and depend on Customer demand, your selected service categories and geographic areas, and other factors. We do not warrant any minimum volume or value of Leads.

8Fees, VAT, Invoicing and Payment

1. Fees and VAT. All Fees are stated exclusive of VAT. VAT is charged in addition at the prevailing rate (currently 20%) where applicable and is shown on your invoice.
2. Payment provider. Payments are processed through our third-party payment provider, Stripe. MyRatedPros Global Ltd is the merchant of record for all Fees, and Fees are paid to us. By providing payment details, you authorise us and our payment provider to charge the applicable Fees, including recurring Subscription Fees, to your chosen payment method.
3. Invoices. We issue a VAT invoice for card payments. Invoices are made available through your Account.
4. Failed payments. If a payment fails, we may retry it, suspend your access to the Service Provider Services (including Lead allocation), and/or restrict your Account until payment is made. Suspension does not relieve you of your obligation to pay Fees due.
5. No set-off. You must pay all Fees in full without set-off, counterclaim, deduction or withholding, except as required by law.
6. Price changes. We may change Fees, Subscription prices, Credit allocations and Lead prices in accordance with clause 23. Changes do not affect Fees already incurred.

9Cancellation, Refunds and Credit Policy

9.1 No refunds on Leads

1. Leads and appointments are non-refundable. Because a Lead gives you immediate access to Customer information that cannot be returned, all Lead purchases are final once the Lead is made available to you, subject to your non-excludable legal rights.
2. In exceptional circumstances we may, at our sole discretion, issue a goodwill credit to your Account. Any such credit is applied only to your Account balance for use on the Platform, is never paid to any bank account, card or other external method, and does not set a precedent.

9.2 Subscriptions

1. You may cancel auto-renewal of your Subscription at any time by contacting our customer support team (see clause 21.2). Cancellation takes effect at the end of the then-current billing cycle. You retain access to Subscription benefits until the end of the paid cycle, after which the Subscription ends. Credits already allocated to your Account remain valid and available for use on the Platform for so long as your Account remains open.
2. Except as required by law or as set out in clause 9.3, Subscription Fees already paid are non-refundable, and we do not provide pro-rata refunds for partial billing cycles.

9.3 Statutory cancellation rights for individual providers

1. If clause 9.3 applies to you, you have a legal right to cancel your Subscription within 14 days of entering into it (the "cancellation period"), without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
2. By purchasing a Subscription or a Lead and asking to receive the Service Provider Services immediately, you expressly request that we begin providing the Service Provider Services during the cancellation period, and you acknowledge that: (a) if the services are fully performed within the cancellation period, you lose your right to cancel; and (b) if you cancel during the cancellation period after services have begun, you must pay for the services supplied up to the point of cancellation, and no refund is due for Leads already made available to you, as these are fully performed on delivery.
3. To cancel under this clause, contact us at legal@myratedpros.com. Nothing in these Terms affects your non-excludable statutory rights.

10Chargebacks and Payment Disputes

1. Raise concerns with us first. If you believe you have been charged incorrectly, you must contact us at support@myratedpros.com within a reasonable time so we can investigate, before initiating any chargeback or payment dispute with your card issuer or bank.
2. Chargebacks. A "chargeback" is a reversal of a card payment initiated by you through your card issuer or bank. Initiating a chargeback in respect of Fees that are properly due, without first raising the matter with us under clause 10.1, is a breach of these Terms.
3. Our rights on an improper chargeback. Where a chargeback is raised in breach of clause 10.2, or is subsequently withdrawn or decided in our favour, we may: (a) suspend or restrict your Account pending resolution; (b) recover the disputed amount together with a reasonable administration charge of £15 per chargeback, representing our genuine estimate of the additional costs we incur; and (c) reinstate access on payment of all sums due. Where you are a consumer within clause 9.3, any such charge will not exceed our actual reasonable costs.
4. Nothing in this clause prevents you from exercising any legal right to dispute a payment that is genuinely unauthorised or not due.

11Your Obligations When Handling Leads and Customers

1. You must deal with Customers professionally, lawfully, honestly and in accordance with all applicable laws, including consumer protection, data protection, health and safety, and industry-specific requirements.
2. You must provide your own accurate contact and business information to Customers, honour quotations you give, and not engage in bait-and-switch, misleading or high-pressure practices.
3. You are responsible, as an independent data controller, for Customer personal data you obtain through a Lead, and must process it lawfully, only for the purpose of responding to the enquiry, and in accordance with data protection law. You must not use Customer data for unrelated marketing without a lawful basis.
4. You must not contact a Customer who has indicated they no longer wish to be contacted, and must comply with the Privacy and Electronic Communications Regulations 2003 in any electronic marketing.
5. You are solely responsible for meeting any obligations owed to Customers, including under the Consumer Rights Act 2015 where the Customer is a consumer, and for the quality, safety, timeliness and legality of your Provider Services.

12Acceptable Use and Prohibited Activities

You must use the Platform only for lawful purposes and in accordance with these Terms. You must not do any of the following (and a fuller list appears in Appendix B):

1. Circumvention. use the Platform to obtain Customer details and then deliberately arrange matters to avoid Fees properly due, or divert Platform-originated enquiries off-Platform to evade charges;
2. Fraud and misuse. submit false information, impersonate any person, create fake accounts, manipulate Leads, or engage in any fraudulent, deceptive or abusive activity;
3. Data misuse. harvest, scrape, copy or extract data from the Platform except data you are entitled to through legitimate use, or use Customer data unlawfully;
4. Reviews manipulation. submit, solicit, incentivise or facilitate false, misleading or fake reviews, or attempt to suppress genuine reviews (see clause 13);
5. Security. introduce malware, attempt to gain unauthorised access to the Platform, or interfere with its operation, security or integrity;
6. Unlawful content. upload or transmit content that is unlawful, defamatory, obscene, discriminatory, infringing or harmful;
7. Competition. use the Platform to build a competing product, or to access it other than through the interfaces we provide.

Breach of this clause may result in immediate suspension or termination under clause 21 and cooperation with authorities under clause 22.

13Reviews, Ratings and Provider Content

1. How reviews work. Only a Customer who submitted a Quotation Request and was matched with you may leave a review or rating of you, and only in respect of that matched enquiry. Reviews may include a rating, written feedback and photographs, and Customers may choose to appear anonymously.
2. Moderation. Reviews are reviewed by us before publication. We may decline to publish, or may remove, any review that contains abusive, unlawful, defamatory, discriminatory or irrelevant content, or that we reasonably believe to be fake or to breach these Terms. We are not obliged to publish any particular review.
3. Provider responses and fairness. Where the functionality is available, you may respond to a review. You must not attempt to obtain, incentivise or fabricate reviews, or to have genuine negative reviews removed other than through legitimate means. Facilitating fake reviews is unlawful under the Digital Markets, Competition and Consumers Act 2024 and is strictly prohibited.
4. No control over opinions. Reviews reflect the views of Customers, not us. We do not endorse and are not responsible for the content of reviews, and we are not liable to you for any genuine review published in good faith.
5. Provider Content warranties. You warrant that you own or are licensed to use all Provider Content you upload, that it is accurate and not misleading, and that it does not infringe any third-party rights or any law.

14Intellectual Property

1. Our rights. All Intellectual Property Rights in the Platform, including its software, design, databases, content, and the "MyRatedPros" name and logo, belong to us or our licensors. Nothing in these Terms transfers any such rights to you.
2. Limited licence to you. We grant you a non-exclusive, non-transferable, revocable licence to access and use the Platform for the purpose of receiving the Service Provider Services, subject to these Terms.
3. Your licence to us. You grant us a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, adapt, publish, display and otherwise use Provider Content for the purposes of operating, promoting and improving the Platform and the Service Provider Services. This licence continues, for material already published, to the extent necessary after termination.
4. Aggregated and anonymised data. We may create and use aggregated, de-identified or anonymised data derived from your use of the Platform for any lawful business purpose, including analytics, benchmarking and service improvement. Such data does not identify you and is our property.
5. App store terms. Your use of the MyRatedPros Service Provider App obtained through a mobile app store is also subject to the terms of the relevant app store. Where those terms conflict with these Terms in relation to the mobile application, the app store terms prevail to the extent required.

15Data Protection

1. Our processing of your personal data as a Service Provider is described in our Service Provider Privacy Policy, which forms part of these Terms.
2. In relation to Customer personal data you receive through a Lead, you and we each act as independent data controllers. Each party is responsible for its own compliance with data protection law. We are not your processor and you are not ours.
3. You must comply with the UK GDPR and the Data Protection Act 2018 in your handling of Customer personal data, maintain appropriate security, and respond to any data subject rights request relating to data you hold.

16Confidentiality

1. Each party may receive confidential information of the other. Each party must keep the other's confidential information secret, use it only for the purposes of these Terms, and not disclose it except to those who need to know it and are bound by equivalent obligations.
2. This clause does not apply to information that is or becomes public other than through breach, was lawfully held before disclosure, or must be disclosed by law or regulator.
3. Customer contact information obtained through a Lead is confidential and must be used only for the legitimate purpose of responding to that enquiry.

17Platform Availability and Third-Party Services

1. No guarantee of availability. We aim to keep the Platform available but do not guarantee it will be uninterrupted, error-free or secure. We may suspend, withdraw or restrict all or part of the Platform for operational, maintenance, security or business reasons.
2. Third-party services. The Platform relies on third-party services, including payment processing, hosting, messaging, notifications and integrations. We are not responsible for the acts, omissions, availability or security of any third-party service, and your use of them may be subject to their own terms.
3. Cyber security. While we take reasonable technical and organisational measures to protect the Platform, no system is completely secure. To the fullest extent permitted by law, we are not liable for unauthorised access to or loss, corruption or interception of data that occurs despite those reasonable measures.
4. Communications. We are not responsible for the failure, delay or misdirection of any message, notification, SMS, email or push notification sent through or facilitated by the Platform.

18Disclaimers and No Guarantee

1. The Service Provider Services are provided on an "as available" basis. To the fullest extent permitted by law, we exclude all warranties, conditions and representations not expressly set out in these Terms.
2. We do not guarantee: any volume, quality, value or conversion of Leads; that any Customer is genuine, solvent, ready to proceed or will respond; that you will win any work or generate any revenue; or the accuracy of any Customer-supplied information.
3. You acknowledge that Leads are inherent commercial opportunities only, that Customer behaviour is outside our control, and that the commercial success of your use of the Platform depends on factors that are your responsibility.

19Limitation of Liability

1. Liability we do not exclude. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under English law.
2. Losses we exclude. Subject to clause 20.1, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any: loss of profit, revenue, business, contracts, goodwill or anticipated savings; loss arising from any Lead, Customer, Customer Contract or dispute with a Customer; loss of or damage to data; or any indirect or consequential loss.
3. Cap on liability. Subject to clauses 20.1 and 20.2, our total aggregate liability to you arising out of or in connection with these Terms in any 12-month period is limited to the total Fees paid by you to us in the 12 months immediately preceding the event giving rise to the liability, or £100, whichever is greater.
4. Customer disputes. For the avoidance of doubt, we have no liability of any kind for any act, omission, dispute, loss, injury or damage arising between you and a Customer or in connection with any Provider Services or Customer Contract.
5. Each part of this clause operates separately. If any part is held unenforceable, the others continue to apply.

20Indemnity

1. You agree to indemnify us, and keep us indemnified, against all liabilities, losses, damages, costs and expenses (including reasonable legal fees) that we suffer or incur arising out of or in connection with: (a) your breach of these Terms; (b) your Provider Services or any Customer Contract; (c) any claim by a Customer or third party relating to your acts or omissions; (d) your Provider Content; or (e) your breach of any law or third-party rights.
2. This indemnity survives termination and is without prejudice to any other rights or remedies we may have.

21Suspension, Termination and Account Deletion

1. Our rights to suspend or terminate. We may suspend, restrict or terminate your Account or access to the Service Provider Services, in whole or in part, with or without notice, where we reasonably consider that: you have breached these Terms; you have engaged in fraud, misuse or unlawful activity; a payment has failed or been reversed; or suspension is necessary to protect the Platform, other users or us.
2. Your right to terminate. You may terminate this agreement and close your Account by contacting our customer support team by email at support@myratedpros.com or by telephone. Account closure is actioned by us on your request; it cannot be completed by you directly through the Platform. Termination is subject to clause 9 on Subscriptions, and Fees already incurred remain payable.
3. Effect of termination. On termination, your right to use the Service Provider Services ends, any remaining Credits lapse and cease to be available (Credits having no cash value and not being redeemable for money), and those clauses which by their nature should survive (including clauses 3, 14, 15, 16, 19, 20, 22, 24 and 25) continue in force.
4. No refund on termination for breach. Where we terminate for your breach, no refund of any Fees is due.
5. Content removal. We may remove Provider Content at any time without notice where we consider it necessary, including on suspension or termination.

22Fraud Prevention and Cooperation with Authorities

1. We operate fraud- and abuse-prevention measures and may investigate suspected breaches, fraud or misuse. You agree to cooperate reasonably with any such investigation.
2. We may disclose information about you and your use of the Platform to regulators, law enforcement, courts, payment providers and other authorities where we are required to do so by law, or where we reasonably consider it necessary to prevent, detect or investigate fraud, crime or breach of these Terms.
3. We may comply with applicable sanctions and financial-crime laws, and may refuse, suspend or terminate service where necessary to do so.

23Changes to These Terms and to the Services

1. We may amend these Terms, the Service Provider Services, Fees, Subscription tiers, Credit allocations, discounts and benefits from time to time. Reasons include changes in law, business, costs, security or functionality.
2. Notice. We will give you reasonable notice of any material change that is to your disadvantage, by email or in-Platform notice, before it takes effect. What is reasonable will depend on the change; for material changes we will give you clear advance notice.
3. If you do not accept a change, your remedy is to stop using the Service Provider Services and, where relevant, cancel your Subscription before the change takes effect. Continued use after a change takes effect constitutes acceptance.
4. We may make minor or non-material changes at any time without notice.

24General Provisions

1. Entire agreement. These Terms, together with the documents referred to in them, constitute the entire agreement between you and us and supersede any prior agreement or understanding. Each party acknowledges it has not relied on any statement or representation not set out in these Terms, save that nothing limits liability for fraudulent misrepresentation.
2. Assignment. You may not assign, transfer or sub-contract any of your rights or obligations without our prior written consent. We may assign, transfer or sub-contract our rights and obligations to any group company or in connection with a business transfer.
3. Severability. If any provision is held invalid or unenforceable, it is severed and the remaining provisions continue in full force. Where possible, the provision is modified to the minimum extent necessary to make it valid.
4. Waiver. No failure or delay in exercising a right is a waiver of it, and no single or partial exercise prevents further exercise.
5. Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including outages, failures of third-party services, cyber attacks, acts of government, or other force majeure events.
6. Notices. Notices to us must be sent to legal@myratedpros.com or by post to our registered office. Notices to you may be sent to your Account email or by in-Platform notification, and are deemed received when sent or posted.
7. Third-party rights. Except as set out in clause 25.8, a person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its provisions.
8. Protection of our people and group. Our directors, officers, employees, agents and group companies may enforce and rely on any provision of these Terms that limits or excludes liability or confers a benefit on them, but our consent is required to vary or rescind these Terms and no such person's consent is needed.
9. No employment or partnership. You act as an independent business. Nothing creates an employment, worker, agency or partnership relationship between you and us or any of our people.
10. Electronic acceptance and signatures. These Terms may be accepted electronically, and electronic records of acceptance are valid and admissible.

25Governing Law and Dispute Resolution

1. Governing law. These Terms and any dispute arising out of or in connection with them (including non-contractual disputes) are governed by the law of England and Wales.
2. Escalation. Before starting court proceedings, the parties will use reasonable efforts to resolve any dispute in good faith: first by direct discussion following written notice of the dispute to legal@myratedpros.com, and then, if not resolved within 30 days, by considering mediation.
3. Jurisdiction. Subject to clause 26.2, the courts of England and Wales have exclusive jurisdiction to settle any dispute. Where you are a consumer within clause 9.3, this does not deprive you of the protection of any mandatory law of the part of the UK in which you live, or of your right to bring proceedings there.
4. Claims against the company only. Any claim you may have in connection with the Platform or these Terms may be brought only against MyRatedPros Global Ltd, and not against any of its directors, officers, employees or agents personally, to the fullest extent permitted by law.

AAppendix A — Subscription Tiers and Benefits

The Subscription tiers available to you, together with their monthly price, monthly Credit allocation, Lead discount and any other benefits, are those displayed on the Platform at the point of purchase. We offer a range of tiers of increasing value, each providing a monthly Credit allocation and a discount on Lead purchases. These tiers, prices, Credit allocations, discounts and benefits are set by us and may be added to, withdrawn or changed from time to time in accordance with clause 23; the version shown to you at the point of purchase is the version that applies to that purchase.

How benefits work. Lead costs are deducted from your available Credit balance before your payment method is charged. Credits allocated to your Account remain valid and carry over between billing cycles for so long as your Account remains open (see clause 7.3). Paid tiers may display a "Verified Partner" badge, which reflects your Subscription tier only and is not an endorsement of your Provider Services (see clause 5.4). Higher tiers may appear more prominently in Customer search results.

BAppendix B — Prohibited and Restricted Activities

Without limiting clause 12, you must not:

• circumvent or attempt to circumvent Fees, including by diverting Platform enquiries off-Platform to avoid charges;
• create false or duplicate Accounts, or impersonate any person or business;
• submit or facilitate fake, incentivised or misleading reviews, or manipulate ratings;
• misuse Customer personal data, or contact Customers for purposes unrelated to their enquiry;
• scrape, harvest, copy or extract Platform data other than through legitimate use;
• upload false, misleading, infringing or unlawful content, credentials or documents;
• introduce malware or attempt to gain unauthorised access to, disrupt or test the Platform's security without authorisation;
• use the Platform to develop a competing service or to reverse engineer any part of it, except to the extent permitted by law;
• engage in any unlawful, fraudulent, discriminatory, abusive or harmful conduct towards Customers, other users or us;
• breach any applicable law, regulation or industry code in connection with your use of the Platform or your Provider Services.

Breach of this Appendix is a breach of these Terms and may result in suspension or termination under clause 21 and cooperation with authorities under clause 22.